'Please try again screen: Set up payments Please try again There was an issue

As soon as I click on start I get the 'Please try again screen: Set up payments Please try again There was an issue verifying your submitted information. You can try again now or finish this later. Please be aware that you only have 3 attempt(s) left. Keep the following in mind when you retry: Make sure to provide us with your legal name and home address in the personal information fields, not your business information. If your name has changed within the past 6 months, you can try entering your previous legal name. If you have changed your home address within the past 6 months, you can try entering your previous home address. Providing us with your official documentation identity numbers and consent to verifying these details with relevant government agencies will improve our ability to identify you correctly. But the chatbot sends me back to the same place and I can't find where to input the info - any thoughts?

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