Hi, over the past 12 days my POS is always asking for the customer name for order tickets when before it would only ask for sells of categories that needed the name to print a kitchen ticket. What's happened and how do i get back to only asking for the right categories?
Hi, @GordanoRFC !
This could have happened with an update and it restored your settings back to the default.
To adjust this, go to your Square Dashboard and navigate to Devices > Points of Sale, then select the device in question. Under Order Settings, look for the option related to collecting customer information or kitchen ticket behavior. You can typically set it to only request customer names for certain item categories or types of order.
If you recently updated your app or device settings, it’s possible that default behavior was restored or modified. Reviewing the settings and adjusting them back to your preferred workflow should resolve this. If everything looks correct and it’s still not working as expected, tag me using the "@" and then my username.
I hope this helps!
Hi,
managed to sort myself. It was in fact signing up to square KDS. We eventually
went with fresh KDS but I had to deactivate the square version and delete the app to ensure the pos stopped asking for the name for each order.
Glad to hear it is all worked out!
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