Not integrating with Quickbooks

[aliciabuckner1]

Ongoing problem that needs to be addressed between the two softwares. Both are placing the blame on the other and for those of us paying subscription fees for both services it's very frustrating.

On Dec. 8th Quickbooks failed to pull an added location in Square. To resolve the issue I disconnected Square with the intent to reconnect where the options can be selected. Now Square will not reconnect at all. Spent and hour on the phone with both customer services for Square to say it's a Quickbooks issue and Quickbooks to say it is a Square issue.

This is a KNOWN issue!! Help.

[homeprogreen]

Dealing with the exact same situation. 1 of my businesses the QuickBooks connector updated flawlessly. The other business is not as lucky. Tried everything I could think of. Both Square and QuickBooks show it as connected but if I go to app transactions in QuickBooks it wants me to select and install a new connection. I do believe that Square is correct when they say it’s on QuickBooks end. Hopefully they fix it soon 

[mari11]

Same!!! I disconnected on Dec 1, only to not be able to reconnect. When I go 'Integration Transactions' it takes me to a landing page asking to connect to apps. When I proceed to connect to Square Connector, it tells me I'm connected, but it is not showing up or importing transactions. I spent an hour and 17 min on hold with QB this morning, was escalated to Advanced Support, this agent gave me a phone number to call...it was Square. Square immediately said it was QB issue, as they develop that app. Im beyond frustrated with QB and looking for other accounting options after I type this.

[homeprogreen]

I had a 30 minute video conference with QuickBooks team lead regarding this issue. Nice guy. He was very helpful and got my connection issues resolved very quickly. He stated that they have a team dedicated to resolving the issues with the new connector app and said that they want to hear from people that are having issues. 2 ways to contact them directly. 1st way is to hit the feedback button in the top right hand corner of the square connector screen, he is having his team monitor it 24/7. The 2nd option is to email him directly at [email protected]