New Square terminal not compatible with printer driven cash registers

[robinbrar]

One problem that I have come across is that the new terminal is not compatible with printer driven cash registers. It is only compatible with usb cash registers which means I have to fork out another $319 on a new cash register. It will be great if Square just tweeks the software on the terminal to work with existing set up, just like the Square stand. It is like giving something but taking away something at the same time.

[robinbrar]

It would also have been great if it was possible to make the new terminal just an extension of the Square Stand enabling to take debit transactions but still using existing hardware and nice big screen.

[Helen]

Hi @robinbar! According to our hardware compatibility article you should be able to connect a (compatible) printer-driven cash drawer to the Square Terminal. You'll need the hub for Square Terminal to connect your USB printer. What cash drawer/receipt printer do you have?

I can see how it would be useful to be able to use the Terminal with the Stand too! 

[robinbrar]

I am using the Star TSP100 printer which is fully compatible and works great with the Stand. It works with the Terminal but only for printing. The software in the terminal does not give you the option to manage the cash drawer through the printer. 

[robinbrar]

And yes I am using the Hub for the terminal for the connections. I even called the support and was told that only usb drawers are compatible with terminal

[Helen · Accepted solution]

Thanks for confirming that @robinbrar. Your Terminal should work with printer-driven cash drawer if you set up your printer as an external printer from the Settings section of your Terminal: tap the three lines in the top left > Settings > External Printer > tap Create Printer Station. The cash drawer will then 'follow' the printer's behavior, so it should pop open after a sale automatically when printer prints.

Cash Management (i.e. cash drawer reports) isn't available yet with the Square Terminal yet! 

[Matters]

This reply was created from merging an existing thread: Can I convert a printer driven cash drawer to a USB cash drawer to use w/square terminal?

I have a printer driven (RJ11) cash drawer that I really like, but for square terminal, I need to have a USB output. I’ve found that adapter cables do not work. I also saw that there are converter boxes, but I haven’t found one that works with Square. Is there one out there? 

[Valentina]

I'd recommend taking a look at the advice @Helen provided here in this thread, and I've moved your post here so you can easily take a look. It sounds like you should be able to use the Hub for Square Terminal to connect a compatible printer-driven cash drawer to your Square Terminal.

I hope this helps! Let us know here if any questions come up, @Matters.