My square contactless shows as damaged

[Behr_M]

My prepandemic square contactless and chip reader has been sitting protected in its box for 2 years.   Today I installed square on my new phone, charged the hardware, and tried to connect the reader.   It shows as connected,  but says damaged.   If I try to 'forget' it, it will not allow me.   I have tried resetting.   Turning off phone,  etc.  I have screen shots but cannot post them here. 

[JV2]

Same here. Sounds like it’s common. Guess they didn’t factor in a pandemic wait period on these things. 

[JJ_]

This experience is really unfortunate @JV2 When you have a moment and if you haven't done so yet, please reach out to our Support team so they can look closer into this situation.