My hardware contactless won’t pair or read the Bluetooth? I’ve tried all the troubleshooting.

[marissakyte]

My contactless hardware won’t pair or enter Bluetooth. I tried the trouble shooting. The lights are working. Does anyone have a suggestion or help with this?

[ashc]

Heya @marissakyte and welcome to the Community.

I would recommend checking to see if your device is compatible with this reader if you've tried all the troubleshooting steps.

Your next step should be to contact our direct CS team to see if they can go over everything with you to see if there was a step missed.