Bump screen only receives test message

[AmoGelat0]

Credit card expired that paid for fresh kds.

attached new credit card to pay for fresh kds. Square sends test message to bump screen, but that’s it. Cant get it to show any orders on bump screen. Have logged out and in, but haven’t reset account.

[Seamus]

Hey @AmoGelat0,

Thanks for reaching out.

If you're managing the subscription to Fresh KDS via Square, you can give our team a call on 1800 760 137 to check the status of the subscription and if it is currently active.

For Fresh KDS troubleshooting in general though, you'll need to get in touch with their support team for further assistance.

Sorry I can't be of more help here!