My Square Reader (Contactless and Chip 4433) will not connect with my IPad.

[AbbyWooProducti]

My Square Reader (Contactless and Chip 4433) will not connect with my IPad. I spent one hour on the phone with tech support and tried all of their recommendations including updating the IPad, resetting the reader several times, and i even ordered a new reader and that one will not connect.

Looking for any ideas from the community, all help is welcome.

[Sammie_C]

Hi @AbbyWooProducti, thank you for your post! I wanted to also welcome you to the Square Community. I am sorry to hear you are having some connection issues.

You may have already gone through this with Support, but could you please answer these few questions:

• Could you provide some additional details on what you are seeing exactly on your side? Are you seeing any error messages? 
• Have you checked that you iPad is up to date?
• Are you experiencing the same exact issues with both your old and new Readers? Are there any differences you have noticed?

Feel free to send over these details, and I can take a further look into this for you.

[AbbyWooProducti]

We did an update on the IPad to the latest version, cleared the square reader to the "Red Lights" several times, and tried numerous other ideas with tech support. I am still getting the "Failed to Pair try paring later" message. 

I bougjt the IPad strictly to use with the Square Reader as I am at craft shows and book festivals every weekend since my android phone is unpredictable at best.

Thank you!

Paul T.