Missing table numbers when using square for restaurants Ipad

[ForgeDam]

Recently any order tickets printed from our ipad are not displaying the order number when it has been inputted at point of sale.  We also use two square registers and have no problem with these. 

We have tried reinstalling the app and no change 

Does anyone have any suggestions how we can fix this?

Using square for restaurants IOS 26.1

Thank you 

[smyit]

Having the exact same issue. Square Terminals are printing order numbers fine, but Square Stand (with base model iPads) are not. Both customer receipts and kitchen receipts are not printing order numbers

[Sandra1419]

We are also having major problems with this and it’s causing chaos on weekends for food delivery!  Square, can you please provide a fix?!

[tranguyen]

@ForgeDam @Sandra1419 @smyit apology that I missed this thread!

From what you've described, this sounds like a known issue that our engineering has release a fix for. 

If you are still encountering this issue, please try force-quitting the app and restart the device. Please also make sure that you're on the most up-to-date version of the Square app as well.

Let me know if you are still seeing the same problem even after following the steps above — I can definitely get our engineering team to look into this again.