Meta for Business not working

[Theslimebakery]

Hi guys, I'm trying to link my facebook and insta through meta for business on the online chanels. But when I do, it gets stuck on the fetching your latest data screen. Has anyone had this issue and known how to get around it?

Thank you in advance. 

[Lou8]

Hi @Theslimebakery, thanks for your message. It looks like we missed your post - I'm sorry about this!

Our website can sometimes encounter errors when trying to connect to your browser. Could you try the Dashboard troubleshooting steps listed in our Support Centre? This will help us rule whether the issue is coming from Square or Meta.

Since the integration with Facebook and Instagram is managed entirely by Meta, I suggest reaching out to their support team if the above troubleshooting steps don't work. 

You might also find the following support articles helpful:

• Troubleshoot Items Not Showing in Your Shop or Ads on Facebook and Instagram
• Troubleshoot Incorrect Product Information Showing in Your Ads or Shop on Facebook or Instagram
• Troubleshoot Products With Policy Violations in Your Catalogue

Don't hesitate to reach out if you have further questions. 

[SYXO]

I'm having the same issue, has this been resolved for anyone else? when my dashboard tries to link to Facebook it says the app has an error and the owner is aware. 

[wallstudios]

Has this issue been looked at? I'm trying to reconnect to meta and it stopped syncing but now all I'm getting is the same error.

App not active

This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.

[Kenzis]

Same issue here for months now. Finally an agent on chat admited that the deveoplers are working on it but cant give an ETA. Since its been months now of it not working I'm guessing it wont be. Time to look at other providers instead of Square that can link with Meta.