Keyboard Auto Pops up and we hate it

[pourhouse]

Hi! We use the Square Register (with Retail), and somehow the keyboard has started automatically coming up any time we hit anything on the screen. It's really annoying, and we don't know how to turn it off. Anyone have an idea?

[rtfulk]

You can try turning off the 'Show Onscreen Keyboard' setting in Settings > Accessibility > Touch > Assistive Touch> Scroll down to Show Onscreen Keyboard and turn it off.

[EPM]

Checked the option to turn off the keyboard and found that there is no "Touch" option under Accessibility.  There are some things where we need to use the keyboard, so completely disenabling it is not a good option.

[EPM]

AGREED!  Needs to be implemented better.  Apparently whenever a screen comes up where the cursor is automatically inserted in a field, the keyboard pops up.  For example... when we click on an Item in a Favorites Page, the item opens on the screen and the cursor by default is in the Quantity field - this causes the keyboard to pop-up, but it is erratic.  Regardless, for 95% of orders, the quantity (which is defaulted to (1)), is correct and as a result, we are continuously having to close the pop-up keyboard to select which size of drink for that Item.  VERY ANNOYING and slows down register operations considerably.  PLEASE FIX this behavior - I'd rather have a keyboard pop-up button along the top ribbon or elsewhere where I tap it if/when I need the keyboard.

[MayaP]

Hello @EPM,

I am sorry to hear you are having some issues with the Square Register and keyboard, this does sound annoying. In order to get a better idea of what is happening, would you be able to take a video of the issue when it is happening? That will be super helpful to see, and if support does have to file a ticket they will ask for pictures or videos as well. I am sure you have done this, but what troubleshooting steps have you done?