Is anyone else having issues with tracking information being sent to customer?

[ohlookfabric]

My customers are not receiving their tracking information when I manually enter it when working on the order through the square terminal. This has been going on since May of last year (it worked just fine before that) and is still happening to date. I have contacted square a number of times since then to correct it but it still does not seem to be fixed. Has anyone else had this issue? Did you discover a fix?

[ashc]

Hey @ohlookfabric and welcome to the Community.

Did you purchase the label from a 3rd source and marked it as shipped in Square Online? In that case, the tracking number won't be auto-filled and sent to the buyer. 

If they purchase the shipping label through Weebly, the tracking number is filled in automatically.

If it's through a third party, you would need to add the tracking number and send to the customer manually. 

This Support Center article goes over the steps here under > Shipment Orders.