I purchased Samsung ZFlip two days ago and i now see it is not on the compatible list for the contac

I just purchased the Samsung ZFlip 5G and its not connecting with my contact less Chip Reader. How am I going to move forward when I do my events. I don't have a portal to use the plug in. Will my new phone be added to the list of compatible phones. Thank you. 

 

917 Views
Message 1 of 4
Report
3 REPLIES 3
Alumni

Hi @LorraineShea63,

 

Thanks for writing in and sorry to hear about the trouble with your new phone.

 

With hundreds of new devices being released each year, our team is working hard on testing as many new models as possible. While the Samsung ZFlip isn't a tested device with the Square Reader yet, you can try these troubleshooting steps to connect your phone to your reader. You can also find USB-C to headphone jack adapters to use the plug in reader. 

 

Please let us know how you go!

863 Views
Message 2 of 4
Report
Alumni

I'd suggest a USB-C to headphone jack adapter, which you can find online or at electronics stores. Here's what they look like:

 

860 Views
Message 3 of 4
Report

Thank you for the reply.  My Zflip doesn't have a head phone jack.  What other options do you suggest.  

861 Views
Message 4 of 4
Report