How to replace Square reader screen

[barb73]

My screen shattered accidentally after a customer signed and when she handed it back it dropped. I’m trying to find a replacement screen & with no luck Square is not being helpful & it’s apparently not under warranty. Any suggestions?

[Ellie_]

Hi there, @barb73,

I’m really sorry this happened, I completely understand how frustrating this situation is. Unfortunately, after looking into it further, I haven’t been able to find the option for just a replacement screen. I truly wish I had a better solution or could be more helpful here. I know this isn’t the outcome anyone would want, and I’m very sorry for the inconvenience. Thank you for your understanding, and please don’t hesitate to reach out if you have any other questions.