Hi, @mitchellrr !
I'm sorry to hear of your power outage!
Were you able to get these payments processed?
Offline payments will appear as pending from your in-app payment history while your device is offline. Once you reconnect your device to the internet, payments will show as completed and will be visible from your Square Dashboard. Failed payments will be visible in your Transaction status report. Customers’ digital receipts and your payment notification emails will also be sent when the device is back online. If you have pending offline payments, do not delete the app or factory reset your device. Pending offline payments will be permanently lost, and the funds won’t be captured if you log out of your Square account.
For the products listed below, you must reconnect your device to the internet and upload your offline payments within three days of the start of your offline payments session, meaning you’ll have up to 24 hours from when your device goes offline to accept and upload offline payments using:
- Square Reader (1st generation)
- Square Reader (2nd generation)
- Square Stand (1st generation), if you have Square Reader connected to the device
- Square Stand (2nd generation)
For the products listed below, you must reconnect your device to the internet and upload your offline payments within three days of when you process your first offline payment, meaning you’ll have up to 24 hours from when you process the first offline payment to accept and upload offline payments using:
- Square Terminal
- Square Stand (1st generation)
- Square Register
I'll be on the lookout for your reply.
