How do I move the item tiles around within the favourite's grid?

[Johan105]

The title of this thread has been edited from the original: Moving the favourite tabs.

How do I move favourite tabs around?

Three dots, edit, drag doesn't work.

Thanks 

[Katie_SQ · Accepted solution]

Hey @Johan105, 👋

To move items around on the favourites grid, you should be able to press and hold the item, then slowly drag it to another empty tile.

If this method isn't working for you, please try the following steps:

For iOS Devices

1. Install any available iOS software updates.
2. Ensure you have the latest version of the Square POS app installed. You can check for updates in the App Store.
3. Before signing out, ensure you have no pending offline payments, and have your sign-in and Wi-Fi details ready. Then, sign out of the app, restart your device, delete the app, reinstall it from the app store, and sign back in.
   
   

For Square Register or Square Terminal

1. Check for available updates by navigating to More > Settings > General > About Square Register or About Square Terminal.
2. Before signing out, ensure you have no pending offline payments, and have your sign-in and Wi-Fi details ready. Then, sign out of the app, restart your device, and sign back in.
   
   

If you're still experiencing issues after these steps, please reach out to our Support Team. They can investigate further, and escalate your case to our Engineering team if necessary.

Please let me know if you have any other questions! 🙂

[Johan105]

Thanks Katie but I'm not trying to move items on the favourites tab but am instead trying to move the complete tab, to change the order they appear.

[Katie_SQ]

Hi @Johan105, would you mind sending through a screenshot/photo of what you're hoping to move? 

I'll keep an eye out for your reply. 😊

[Johan105]

 

[Katie_SQ]

Thanks for sending that through, @Johan105.

I'm not able to see all of the categories in that photo on the categories page of your Square Dashboard. To confirm, were some of these categories created on that Point of Sale specifically? Can you please confirm whether the POS in the photo is an iPad or Square Register? Are you looking at the Checkout > Favourites page? Or another area the POS app? 

I'll keep an eye out for your reply. 

[Johan105]

Yes, favourites page on an ipad. We also have a square register available but doesn't find how to move favourite pages there either. 

[Katie_SQ]

@Johan105 Thanks for those details! 

In this case, I recommend reaching out to our Support team for further investigation. They'll be able to take a closer look at your account with you, and escalate your case to our Engineering team if required. You can contact the team by signing in to your account and heading here.

Sorry I couldn't be of more help on this. If you have any other questions, please let me know!

[Johan105]

I did ring support on Saturday. I waited about 20 minutes to get my call answered but after explaining my issue she just hung up on me.

[Katie_SQ]

I'm really sorry to hear that, @Johan105.

It's hard to determine exactly what might be happening here without looking at your account alongside you.

We're limited in the actions we can take here on the Community, so I recommend calling the team back on 1800 760 137 between Monday-Friday, 9am-5pm, Melbourne Time.