Hey @FirebrickBread. So I’m missing something, I think, that I need in order to answer your question. Can you tell me the steps you use for opening this ticket? It sounds like you might be doing something different and it’s hard to tell where the problem might be. It would help a lot to know the steps you take where this works, and the ones you take where it doesn’t work. Thanks!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
