Hi @Balijane,
Welcome to the Seller Community! I see this is your first time writing in - glad to have you here! 🙂
Before we dive in, I just want to make sure I’m understanding your issue correctly. It sounds like you’re seeing your payments in the transaction history on your Square Dashboard online, but not in the Transactions tab on your app. Is that right?
If so, this often happens when Sellers have multiple locations set up on their Square account. You might have processed payments under one location in the app but are currently logged into another location, which is why you're seeing the payments in the Dashboard but not in the app.
To check or switch locations in your Square Point of Sale app, open the app, select 'More,' and scroll to the bottom. You’ll see an option to sign out or 'Switch location.'
If you’ve set up multiple locations but only want to use one, you can manage them in your online Square Dashboard by going to Settings > Account & Settings > Business Information > Locations. You can deactivate any additional locations you don’t need—this won’t affect your reporting history.
For more on managing multiple locations, check out our online guide.
I hope this helps, but if you run into anything else, feel free to reach out!
Laurie
Community Moderator, Australia, Square
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