I called last week, and a rep promised to send a free replacement device, with a full refund on the original once it turned up. Instead, yesterday I received a small phone card swiper — not the device I was promised. I called again, and was told the original device was due yesterday by 9 PM. It still hasn’t arrived.
The worst part: my shop’s grand opening was August 1, 2026, and I had to run the entire event on my phone, toggling between apps. I lost sales and couldn’t properly track our biggest day.
I’m not asking for a return — I just want the device I paid for, and some acknowledgment of how much this has cost a small business trying to get off the ground. Has anyone else run into this? Square, I’d love for you to make this right.
Brenda Battista
