Has anyone's client reported ad tracking on Square Invoices?

[NPAdmin]

I can't paste a copy of the image but the error message from their security says:

uBlock Origin has prevented the following page from loading:

[Link Redacted] 

Because of the following filter:

||awstrack.me^

Found in:

[Personal Information Redacted]'s Ad and tracking servicer list

The client can't follow the link because of this.  Has anyone else had similar experience and have a suggestion to fix?

[Laurie_ · Accepted solution]

Hi @NPAdmin,

Welcome to the Seller Community, and thanks for your question!

While I haven’t personally seen this issue reported to Square before, it wouldn’t be surprising if other Sellers have experienced it due to customers using ad blockers. Here are a couple of suggestions to help resolve the issue:

Check Ad Blocker Settings: Ask your customer to review their ad blocker settings, especially uBlock Origin. They can try disabling the ad blocker temporarily or whitelisting the Square domain for the invoice link.

Try a Different Browser: Suggest they open the invoice link in a different browser or in incognito/private mode to bypass any browser-specific extensions causing the issue.

I hope these suggestions help your customer resolve the issue!