Epson printer printing gibberish

[Shakenbake13]

HI my epson printer wont print reciepts, it just prints gibberish. It sometimes prints tickets but not always. i got new printer thinking it was a faulty printer but still doin the same thing, i have tried all the troubleshooting.

[Ellie_]

Hi there, @Shakenbake13,

Thank you so much for reaching out to us about this, we are happy to investigate this further for you! Can you please include a picture of what this looks like along with additional details about the device?