Cash not being recorded on cash report

[Lindsaym1010]

Hello.

I noticed that my cash draw that is "open" is not recording the cash sales. For example I looked at the Sales summary for the past week and it says cash sales $125.96 but when I look at the report under cash drawer it says total cash sales 15.00. Anyone had this issue? This was after the newest update

[jjsmeatshak1]

Are you still having this issue? @Lindsaym1010 

[MayaP]

Hi @Lindsaym1010,

Sorry you are having issues with cash reporting, same question as jjsmeatshak1. 

Is this issue still happening?

[MayaP]

Hi @kenslocum,

Square has always allowed you to run cash transactions without having to start a cash drawer. We certainly have sellers who don't have a cash drawer but still have the ability to accept cash without the drawer, and have been doing so for some time. 

Am I misunderstanding? Please provide some more insight. 

[kenslocum]

Hi @MayaP ,

We have always utilized the cash management feature of square which required a new cash drawer to be started before any cash transactions could be completed. 

With this new update, even with cash management on, we are no longer required to start a cash drawer. This is problematic with our 16 locations running square.

I understand that with cash management turned off that you are able to run cash transactions without a cash drawer, but with cash management turned on, you should be required to start a cash drawer like before the update.

 Thanks 

Ken 

[kenslocum]

Is a new drawer being started? We are running into an issue where Square let's you ring up cash sales without starting a cash drawer. Before the update you were forced to start a drawer before doing any cash transactions. Frustrating as I have many cash sales that are not being recorded on the drawer. Help Square!

[MayaP]

Hi @ Lindsaym1010,

Thanks for reaching out, sorry you seem to be running into some issues with cash reporting. 

For this inquiry it is best to contact direct CS Support, they can take a deeper dive. Through this forum we are not able to discuss account specific information. 

Please reach back out if anything else is needed!

[kenslocum]

In the previous version of square register, with Cash Management activated, you were not able to perform any cash transactions without starting a new drawer. 

With the new update, even with cash management activated, you are not forced to start a new cash drawer. This is very frustrating as we have cash transactions that are no longer being recorded under an open cash drawer. Is there a way to force a cash drawer to open in order to perform a cash transaction?

 Thanks for any insight. 

[_Violet]

Hi @kenslocum - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. I see that you have already posted in this existing thread as well as the one you've started yourself. 

I want to make sure you've seen our Community Etiquette Guidelines. We request that you do not post the same message in multiple places, as it is not productive. In future interactions, please keep these guidelines in mind. Thank you for your attention and understanding.

Additionally, I have reached out to our Cash Management Product Team to confirm whether or not the change you've mentioned was intentional in the latest update. I will be sure to report back to you here with what I'm able to find out. I appreciate your patience in the meantime.

[kenslocum]

Thank you and I apologize for any unintentional missteps!

[_Violet]

Hi there again, @kenslocum ! Phew, thank you so much for your patience here. It usually doesn't take me this long to get back to you with a response on the Seller Community, but it took me some time to track down the right team to get some help with this.

Our engineers would like to get some additional information from you.

Could you please tell me what kind of device you are wanting to use for Cash Management? (such as iPhone/iPad/Square Register, etc.) 

Could you also tell me what app version the device is on?

I'll keep an eye out for your reply! 👀