Barcode scanning pulls up category not item

[Vapors]

This morning when we scan an item barcode the screen brings up it's category, not the item, and doesn't add anything to the basket. Anyone else? Thank you!

[wrightjmd26]

Yes. Mine just started doing that yesterday, too.

[GrandView]

Anyone find a fix to this yet? Happens to us too.

[Vapors · Accepted solution]

Ok, I reached out to support and looks like a software update added a feature which is toggled off by default... 

Go to edit item from the dashboard, scroll down to 'Skip customization when possible' and toggle it to on. You have to do this for every item with variations.