Barcode Scanner Suddenly Quit Working with Terminal Hub

[kelleyhartnett]

Hi. I have a Honeywell scanner that used to work with both my Square Stand and Square Terminal. It's no longer working with the Terminal, but it still works with the Stand. I've checked that power is flowing through the Hub, and I've tried using all USB ports on the Hub. I've even tried two different Hubs. Anyone have some trouble-shooting tips for me?

[Laurie_ · Accepted solution]

Hey @kelleyhartnett!,

Great job testing the Hub by trying different ports, that’s actually one of the steps we generally recommend in our USB scanner troubleshooting guide. This helps rule out any issues with the Hub hardware, so the next logical step is to focus on troubleshooting the scanner itself.

I’ll point you to the remaining troubleshooting steps you can complete on your end. If you’re still experiencing issues after trying these, I recommend moving on to Step 1, 2 and 3 in this Square Terminal troubleshooting guide.

If the problem persists, you can either contact Honeywell Support directly at 1-800-782-4263, or reach out to our Support Team for further assistance at 1-855-700-6000, Monday through Friday, from 6 AM to 6 PM Pacific Time.