Why are customers not getting loyalty points after a sale was started :(

[meadowbrookcook]

I am in Canada. I have square register and run a takeout of fries burgers pizzas etc. I recently started the loyalty program from square for my customers. I went with category earning points.  The customers are really liking the program, however I the business owner am not. Each night I have to go and adjust customers points bc they are not receiving them at the sale transaction. sometimes they will automatically receive points and sometimes they don't get any points with qualifying items. This is completely frustrating and I cannot find the root of the problem.

[JTPets]

I seem to have issues where the invoices dont seem to issue points either, and i've been told they should. I would try and get some screen shots and post them here so the team can track down the issue with order dates, times etc etc

[JJ_]

Hey @JTPets 

When a buyer is completing a payment for a Square invoice, they will be prompted to provide their phone number in order to check in to or enroll in your Square Loyalty program. Have you confirmed that your customers are completing this step? Once they complete the invoice payment, your Loyalty Activity Report and the Buyer Status page will update with any available points they can redeem for future transactions. 

The buyer’s customer profile will also update with total points accrued through Square Invoices.

You'll also want to make sure that this enrollment or check-in option is enabled for buyers within the Loyalty > Settings section of your online Square Dashboard. Your Loyalty Activity reports will also include points accrued from invoice transactions.

[JTPets]

Thank you, this addresses my issue.