Square app won't take selfie for verification purposes...

[coupdecouer514]

To be clear: this is not an issue with verification after the ID and selfie have been received by Square. I am simply unable to take the selfie. After taking a photo of my ID just fine, when it comes time to take the selfie the phone screen (i.e. what should be showing what my camera is seeing - my face for the selfie) is grey. Light grey with a small lighter grey oval in the center as if my face should be appearing there - but isn't.

Am I missing something obvious? I tried a different browser but the problem persists.

[sayra]

Hello, @coupdecouer514. 

Thank you for providing additional details. We understand that the issue lies in the selfie step, not the verification process after receiving the ID and selfie by Square.

To troubleshoot, it's possible that there may be a technical glitch. Here are a few suggestions:

1. Clear Cache and Cookies: Clear your browser's cache and cookies to ensure a fresh start.

2. Browser Compatibility: Ensure that the browser you're using is fully compatible with Square's selfie feature. You might want to try using a different browser altogether to see if the issue persists.

3. Device Permissions: Verify that your device's camera permissions are enabled for the browser you are using.

If the problem persists after trying these steps, please reach out to our Square customer support team for further assistance. They may have specific insights. 

Have a good day!