Welcome to our community, @Tammy74, and sorry to hear about the frustrating experience with your appointment settings. It sounds like you've already tried a fair bit of troubleshooting which is something we always appreciate! The next step here would be to reach out to our support team so we take a look at your settings directly to replicate the issue you're seeing. Unfortunately, this isn't something we can do via this forum. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:
1. Sign in to your Square account
2. Head to our contact page https://squareup.com/help/au/en/contact
3. Click on any topic, then "I don't see my issue"
4. Click "Message us" or "Email us"
Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.
