Website issues - again

[babybiRd1958]

My website is live , ut every few days when i or customers try to access it a warning comes up says - "This connection is not private.

This website may be impersonating "www.opal-pearl.com.au

to steal your personal or financial information. You should close this page."

What is this????? I'm losing customers and sales. Please help.

[Laurie_]

Hi, @babybiRd1958, thanks for reaching out to bring this to our attention, we're sorry to hear you're experiencing these issues with your site.

I've just tested the above link and received the same message as described. I've immediately escalated this issue to our Ecom Support team and will be in touch as soon as we receive a response from their team. 

In the meantime, there are some settings we can check to ensure your site has been configured correctly. 

Firstly, I'll get you to check your DNS settings are pointing to Square. To do this, follow these steps:

1. From your Square Online Overview page, go to Website > Domains.
2. Under the domain you want to check, select Manage > Manage Domain.
3. You will see the DNS Records on this page. Ensure that your A records are pointing to the following IP address: 199.34.228.164 (the range between 164-191 is also accepted).

If they are showing a different IP address, please update as per the above details.

Let me know how you go with the above steps.

[Laurie_]

Hi, @babybiRd1958, just circling back here with an update from the Ecom Support team.

The advice here remains the same, they've advised to save the DNS records again (as above) and wait 24-48 hours for these to propagate on your site. You can then check if the message persists when accessing your site from different devices.

If you do continue to receive this error message after completing these steps, please reach out to me in this thread directly, or contact our Support Team on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time).