Hi @Jride - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏
This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. For this type of issue, I suggest that you get in touch with our Support Team via phone or email.
The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.
Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
