Major Changes to Layout are VERY ANNOYING

[ChefsCatch]

So we open up our pad this morning to start business and the entire layout of our checkout has changed. No consultation, no warning. Just confused staff having to learn yet another major change to the layout of the buttons. Why in pities name do you keep doing this? If we wanted a layout change, we would do it ourselves. PLEASE STOP DOING THIS!

[OvrFlwCoffee]

Yeah what is this new layout? Why push it out with no notice, and do they not test their updates before they go live? Who would think this checkout screen was better? Everything takes way longer now

[sgrodin-pos]

Hi there, I'm Stephanie on the POS team. I hear you, opening up to a completely different layout when you're trying to run your day is not the experience we want.

Here's what's behind the change and what's coming next:

1) We redesigned Item Details to be faster and more in line with the broader UI updates we're making across Square. This was tested in beta with 70k+ sellers, but we know that doesn't help when it catches you off guard. We're actively iterating based on feedback. For example, sellers have flagged that tiles are too small for long item and modifier names, and that's being worked on.

2) Going forward, changes like this will be announced in advance. We're bundling larger feature releases every two weeks and pre-announcing them so you always have a heads-up.

You can see everything rolling out this week on our new Release Notes page, and the Community team just posted a full breakdown here as well.

[TheFreeze]

This new layout is not user friendly!  The squares are too small and the modifiers are more confusing to find!!   Ditto on lack of announcement!   

[lennys26]

Hi @sgrodin-pos. With all due respect, if this is “not the experience that [Square] wants”, why does Square keep doing it? Even a quick search in the forums will show years of post after post after post of users complaining about Square’s random, unannounced and undocumented changes to the system. 

It happens all the time and is incredibly frustrating

To make things worse, except for the rare occasion where someone from Square responds to a post (as you have done here👍), we, the users, are left to figure things out on our own.

Even in this case, you have pointed us to look at a Release Notes page. While the page is informative, it is a one-time, blog-type page, showing no version number or application to which it applies, and does not reference what country/countries it applies to, noting that products, services and features offered vary significantly amongst the countries where Square operates. Switching the page to Spain, as is relevant in my case, I only see the page translated to Spanish, and I don't particularly have the impression that the info applies to me. It is not “release notes” in any real sense of the word, but more of a marketing blurb.