I recently noticed that I was no longer receiving email order notifications from Square. I found a lot of people who had a similar issue, and the common response was to add Square emails to the whitelist, check spam, etc. Most people responded that that didn't fix the problem.
To make a very long story short, I found an email from Google about a Workspace billing issue that came in the day after my last order notification. I remember getting that, because all my email stopped for a couple hours until I fixed the billing issue. Unfortunately, it appears as though Square tried to send a notification during that period and it hard bounced, triggering the addition of my email to the Square email suppression list.
I received confirmation from a support person that my email was indeed on the suppression list. She removed it.
I was given no indication anywhere that my email address was no longer able to receive notifications. It was still listed as the main email address in my account and for online orders, like nothing was wrong.
I wonder how many people who randomly stopped receiving email notifications one day have had a similar thing happen.
I don't know what the fix for this is, but I wanted to bring it to someone's attention as this represents a critical failure point for businesses using Square.
