As I'm sure many folks here know, internet issues and outages can cause chaos in the kitchen. Unfortunately, Square experienced an outage earlier this week that impacted many restaurants. Our team understands how disruptive this can be to your business, and we are investing in reliability as well as improving your offline product experience so you can keep your restaurant running even when your internet goes down.
We're working on a new offline mode for KDS so POS orders reach your KDS, even during an internet or Square outage. We're looking for feedback and advice from our community of Square restaurant/F&B owners and operators to help make sure that the next time there's an outage, you're prepared. This is an opportunity to help Square shape a crucial new feature.
You'll receive a $50 gift card or processing fee credits for your first $2,000 in sales, as a thank you for 30 mins of your time. If you’re open to chatting with us, please comment below!
