How do I unlock my domain?

[Danitan]

I am the owner of a custom domain registered through Weebly with an active, paid registration through August 2028. My website builder is on a free plan.

Your backend system is suffering from a critical migration bug. Clicking on my domain settings results in a dead-end page stating that the page has been "moved or removed." The system also blocks me from upgrading or utilizing self-service tools to resolve this.

Because your automated phone system hangs up on free-tier site profiles, I am being prevented from accessing my paid 3-year domain asset.

Please route this immediately to your domain administrator team. I am requesting that you manually unlock my domain and email my EPP authorization code to my verified email on file so that I may transfer my asset to an accessible registrar

[rtfulk]

@Danitan Welcome to the community. Sorry you aren't getting anywhere with a phone call. I would try the chat feature, hopefully an agent can get it escalated to the right people to get your domain unlocked. Below is the link to Chat. when you click on the link, scroll down to Still Need help? and click on  Chat with us.

https://squareup.com/help/us/en 

[dchosid]

I already did the same but I'm not sure my domain is being released.  I got hung up 4 times on the chat.

[dchosid]

Same problem for me.

[rtfulk]

@Danitan @dchosid I asked the question to managerbot and it sent me to this page, towards the bottom it tells you how to doit. Will it work I am not 100% sure, because I have my domains hosted by NameSilo and just point my DNS to Square. Hopefully this will work for you.

https://squareup.com/help/us/en/article/7025-unlock-your-domain-and-get-the-epp-code 

[dchosid]

The Registrar lock does not appear for me.

[rtfulk]

If Registrar Lock is not showing in Square, first check who actually registered the domain.

A domain can be connected to a Square website without being registered through Square. If the domain was purchased through GoDaddy, Namecheap, Cloudflare, etc., the unlock/EPP controls will be with that registrar, not in Square.

You can check the registrar with an ICANN/WHOIS lookup. If it shows a third-party registrar, log into that account and unlock the domain there.

If the lookup shows the domain is registered through Square/Weebly’s registrar, then Square’s documentation says Registrar Lock should appear under Channels → Domains → Manage → Manage domain. If it does not, that points more toward an account/migration issue that Square Support would need to fix.