Feedback: Reorder tickets by dragging on Kitchen Display System Issue

Reorder tickets by dragging on Kitchen Display System ๐Ÿ‡ฆ๐Ÿ‡บ ๐Ÿ‡จ๐Ÿ‡ฆ ๐Ÿ‡ฌ๐Ÿ‡ง ๐Ÿ‡ฎ๐Ÿ‡ช ๐Ÿ‡บ๐Ÿ‡ธ ๐Ÿ‡ฏ๐Ÿ‡ต ๐Ÿ‡ช๐Ÿ‡ธ ๐Ÿ‡ซ๐Ÿ‡ท

Kitchen staff drag a ticket into a new position on the Kitchen Display System screen to set the prep sequence themselves. Dragging becomes available once the ticket sequence in the device's Layout settings is set to manual. The screen gives visual feedback as a ticket moves, the custom order holds until that ticket is completed, and manual ordering applies across main, expo, and station views.

 

When I use this new feature and manually drag a ticket on one of my screens, it does NOT change the order on any of the other screens. Maybe I'm reading the bold statement above incorrectly but it seems that the new order should apply to all screens? If so, it's not working as the order is only changed on the screen that I did the manual move.

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Never mind, I figured it out. Screens have to have the same setting selected (in the screen shot below) in order for it to work. Mine for some reason were not on the same setting.

 

Screenshot 2026-10-09 at 9.16.58โ€ฏAM.png

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Never mind, I figured it out. Screens have to have the same setting selected (in the screen shot below) in order for it to work. Mine for some reason were not on the same setting.

 

Screenshot 2026-10-09 at 9.16.58โ€ฏAM.png

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