Feedback: Move ready tickets to front on Kitchen Display System expo

[backyard]

@tranguyen 

Love the idea of the new feature just released "Move ready tickets to front on Kitchen Display System expo" but having a small issue with it.

The info states "An opt-in setting on the expo Kitchen Display System moves tickets to the front of the queue once all prep stations mark them complete." Keyword being ALL in there.

We have two prep station KDS screens in our kitchen. Our main prep screen that is the master screen (when cleaning any items, it clears on both prep screens) and our secondary one (used by the staff responsible for building out the sides for the meals). When they clear an item on this secondary screen, it only clears for them so they know the side has been made but the main prep screen is responsible for clearing the items once everything is complete.

In our experience with this yesterday, any time the secondary prep screen cleared an entire ticket (which means the sides were prepared), it then triggered the new functionality on our expo screen and moved it to the front with the banner saying prep complete. Which, in our use case was not correct as the main prep screen had not cleared any items or tickets yet because they were still working on the main items.

From how I read the new functionality, it should only trigger the move on the expo screen once ALL prep KDS screens mark the items as complete. Is that correct? If so, there is a bug as it's doing so anytime just one of the prep screens clears it. We would love for it to be as it reads and only trigger the functionality once ALL prep screens mark the items/tickets as complete.

Thanks for any info on this. Cheers

[tranguyen]

Sorry for the delayed reply @backyard , I've been away! Thank you for bearing with me here. 

From what I'm seeing, I think this might be how the feature is expected to work — meaning completion is tracked per menu item, rather than per screen. 

In this case, the system is working off one checklist that is shared across all prep screen. When the sides station checks off their items, those items are checked off for everyone — including the main station. If the sides station happens to clear the entire ticket (because all items on it have sides), the system thinks the whole ticket is done.

The description is definitely not as clear it could be, and I'm flagging it to the team as well. I'm also raising this to them as a feedback to understand if there might have been something that I miss, workarounds that can make this feature work better for you, or any future plan to update this feature.

Will follow up as soon as I have more to share. 

[backyard]

Thanks for the reply. If it is working as intended, I would definitely like a feature request to have settings for when items are considered complete. I have to imagine a lot of people program it the same way as I do with sides being a modifier vs their own item.

[tranguyen]

Hey @backyard, just want to follow up and confirmed this is the expected behaviour at the moment. I have fiagged this as a feature request for the team, and I'll move this thread over our Feature Request board as well so it can be properly lodged. 

[backyard]

Thank you! With the new upcoming feature of manual sorting tickets on the KDS, my suggested feature might be easier to accomplish now!