Split a single item

[HowToSplititems]

Allow us to split an item on a check. This used to be annoying, now my staff are using it as a way to steal from me. I will be switching to Toast if there is not a fix soon. This SIMPLE feature that is basic on every other restaurant POS has been requested for years. 

[#2]

Hi @AlexMPH - you're absolutely right! @makedonas, same to you. I had too many tabs open and was trying to update too many things at once and made a mistake. This feature is in beta. I'll go back and edit my previous post too. Thanks for tagging me!

Beta Test Group can be found here: https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits

️ Kristen
Square Community Manager
Product Engagement

[#3]

Thanks for the loop in, @AndySQ.

Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff. 

Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform. 

I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform. 

Let me know if there is anything else I can help with. 

[#4]

Looping in @AdrianaSQ and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.

While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.

It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.

I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.

[#5]

@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal.  These are relatively small changes that would make a big difference, especially for businesses like yours!

All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options.  Part of my job here is to amplify and share input like this to the right ears. 👂

I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.

[Gabriel32]

I am very concerned about a roadmap for seeing this feature implemented. 

We are a gathering place that offers many expensive bottles of wine, in addition to shared apps, and the inability to split individual items is a huge drawback. We are considering switching to Toast for this reason alone, as it is a huge drain on our flow of service and adds inaccuracies to our product tracking.

We are currently scheduled to meet with Toast in 3 weeks, please let us know as soon as you know when this feature will be rolled out. I'm seeing archived posts of this feature being requested as far back as 2018, and every POS system I've used for the last 15 years has already had this feature from the start. Thanks!

[bdaneu]

This is hitting us hard too. This feature needs to be mapped out soon or I will be forced to start looking again for the locations I have and we’re not small we do over a mil in processing.

[Lockport]

I have seen previous threads asking this question, I am hoping there may be an update.

Is there a feature that splits a table by the seat number at the end of the transaction, or do we still manually have to split tickets by seat by selecting every item individually?

Previous thread by @makedonas 

https://www.sellercommunity.com/t5/Square-for-Restaurants/Split-Check-by-Seat-Number-Restaurant-POS/... 

[makedonas]

I havent heard anything yet, but I’m still praying this is added 🤞🤞

[Lockport]

That's a real bummer. We are in the process of upgrading to Square for Restaurant for a few reasons, but without this feature my staff still have to take extra steps to effectively split tickets at the end of a transaction. Every second counts, and this would be a big time saver. Thanks so much for your reply!

[Kassi_]

Welcome to the Community, @Lockport. 

Thank you for reaching out about an update about being able to add split checks by seat. At the moment, manually splitting the check by items and assigning it to a person. 

I have merged your thread to the our thread on Ideate, so you can stay in the loop on any changes. 

[HowToSplititems]

Yeah, this is insane. Square wants you to waste every second of your life possible.  

[Lockport]

This is literally the one thing that could be the difference between us sticking with Square or not. 

[Kassi_]

Hey there, @HowToSplititems - 

Appreciate you bringing this over to the Ideate Board. I found another old thread with this same request, so I have merged it with your post. This will show our Product Team how long this has been wanted by our sellers. 

If anything should change with this request, we will come back to update the status & provide more information. 

[bdaneu]

I will be bringing this up in my phone conference at square this feature needs a good answer and not just that’s it’s not on the roadmap I feel engineering is out of touch with what restaurants need and want. The newest features that are out are nice but there not the major pain points we have been patently waiting for.