Would like to have the option of refunding a cc payment or split payment to gift card, instead of having to go back to original form of payment.
Our policy is Exchange or Store Credit - we need to ba able process all refunds to gift cards. This is a very common store policy as I’ve already paid fees for the customers purchase and if I return to their cc - I have lost money without a sale. But by applying to gift card, I’m keeping that customer and knowing they will be back because they have funds to spend with me.
Another example is a customer gets a gift and wants to return it for a later purchase - the person that gave the gift is going to get the refund, not the person who got the gift. This is very uncomfortable to someone who got the gift to ask the person who gave the gift for “their return”. That is awkward.
Hoping that helps with the importance of this feature.
Thank you!
Square Community