Customise Confirmation Email per Service/Appointment

[TW91]

I need to be able to customise the email confirmation that a client received when booking their appointment.

Certain services within my business require additional information. One example is:

group appointments require clients to bring items with them, private appointments items are provided.

I currently use acuity and this feature is standard for all private and class appointments.

I know how to change the template in square, but no way to apply the template to certain appointments, and create another template for other appointments.

[Laurie_]

Hi @TW91,

Thank you for sharing your feedback regarding customising Square Appointments email templates.

Currently, Square Appointments doesn't offer a built-in option to fully customise the confirmation emails sent to clients, including service-specific templates. However, you can edit certain details such as your business name, contact information, and the footer message, as you've noted.

Submitting a feature request is a great way to help us track the demand for new features and those in development. Any updates or new features will be announced publicly on the Seller Community platform once they're available.

If you’ve previously used Accuity and want to continue utilising some of its features, we offer an integration that allows you to connect your Square account for payment processing. If you haven't already, you can explore our partnership here.

Don't hesitate to reach out if you have any further questions or need assistance!