Canada Checkout Address Shows 'State' instead of 'Province'

Canada Checkout Address Shows 'State' instead of 'Province'

When Canadian users are going through checkout, instead of seeing a place to select their province, they only see 'State.' The Standard template needs to be changed to reflect the Canadian market
 
The drop down menu lists all the correct provinces, but the title needs to be changed to Province for accuracy and clarity.
 
Currently, Square Online support can't change it on their end nor can owners do it through  adjusting 'customer inputs' under checkout settings.
Add 'Province' for Addresses in CanadaAdd 'Province' for Addresses in Canada

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4 Replies
Square Champion

@Summer2024 @isabelle this is indeed happening in Canada and should be rectified - it could break trust with my customer if they are unfamiliar with my branding and are unsure of how legit my website could be. We are provinces and territories not states and territories 🙂 so its actually incorrect for both nations 🙂 as both are not just "states"

 

Screenshot 2025-05-24 184622.png

Square Community Moderator
Status changed to: Open

Your feedback and insight on this feature request is greatly appreciated, @LLFDigital and @JTPets. Since this particular feature isn’t currently available on our platform, I have updated the status to “Open”. Once more information becomes available from our Product Team, we will make sure to post here. 

JJ
Community Moderator, Square
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Admin
 
️ Kristen
Square Community Manager
Product Engagement
Admin
Status changed to: Open
 
️ Kristen
Square Community Manager
Product Engagement