Allow Return without Receipt - No transaction lookup required.

[Kopkes]

A Return button on the grid to allow a cashier to return any item (including miscellaneous items with a custom price/amount), regardless of a receipt or transaction existing in the system. The system should allow $$ to be returned to any valid payment type, (e.g. Cash, Credit Card, Debit Card, Gift Card, Other Gift Card, Store Credit, etc.)

This type of feature is basic cash register stuff dating back 50+ years and is available on nearly every other POS system out there. I'm mystified that it doesn't exist in Square for Retail, given how common this type of situation can be in the retail world, and that threads in the seller community go back 5+ years about this.

Props to @MagicToybox who had originally suggested this in a thread in the Seller Community, (https://www.sellercommunity.com/t5/Questions-How-To/How-can-I-do-a-return-without-receipt/m-p/85523).

I couldn't find that anyone had actually suggested the feature here, so I'm posting it.

Their description, (modified slightly) is on point...

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Workflow: 

RETURN Button on main checkout screen,

Return window opens: scan receipt or item

- If receipt scans, the current return window is perfect (Return All, or select item) 

- If item is scanned, display lowest price in last 30-days.

- Allow for price to be overridden with manager code. After all items scanned option for Refund or Exchange should appear

- Refund should present with available options: cash out by original payment, Cash, gift card credit

- Warning should appear (e.g. "Are you sure?" or similar)

- Exchange should present with cart screen showing the return value. 

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[sayra]

Hello @Kopkes -Welcome to the Seller Community! 

That’s an excellent feature request. Thank you for providing so much detail in your post. We can see that this has been a popular request and also understand how this can benefit your business and Square for retail as a whole. If you know of any other Seller Community members who would like to see this built out as well, feel free to tag them in your post so they can share their thoughts as well. 

A community moderator will update this thread when we have more details to provide. Once again, we appreciate your time and request. Have a wonderful day.

[jesd]

I need this feature as well. Please add this.

[PSofC]

Please make this happen ASAP. Had we known that Square could not allow this basic function, we would a chosen a different POS system. This function is SO basic to a retail operating system that we never would have thought about asking if it was possible. Please, please correct this oversight as soon as you can.