"Error encountered while saving" email campaign

[aboderoc]

I am in the process of creating an email campaign and consistently losing my work because of an error. When I add image blocks, I sometimes get a red error in place of the "saved" button telling me there is an error. From that point, there is no way to save the work I've done and it is lost up until the last saved point. Any ideas what could be causing this problem? Is there some kind of size limit, possibly?

 

[Ellie_]

Hi there, @aboderoc,

Thank you for reaching out about this! Are you still experiencing this issue when trying to save your email campaigns? What device are you using to edit currently? 

[ArtOfJoy]

I ran into this same issue this morning. For me, after getting the "Error encountered while saving" when I added a new image if I then clicked on another element other than the image I had just added then it would successfully auto-save. I had to do this for all of the last images that I added. May just be specific to my situation, but hopefully this works for others!

[sayra]

Hello, @ArtOfJoy. 

Thank you for sharing your experience and a potential workaround for the "Error encountered while saving" issue. It's valuable when users like you contribute insights that might help other sellers facing similar challenges.

If anyone else encounters a similar problem, your suggestion to click on another element after adding an image might be a useful tip to try. Each situation can be unique, so it's great to have a community where users share their solutions.

Please contact us via phone next time you encounter this issue as it may be an account specific situation. You can also try an incognito browser in addition to making sure your browser is up-to-date. 

Have a great day!