When will loyalty points work in 3rd party apps?

[StevenCheech]

Hello,

I use Per Diem as a 3rd party loyalty app for our customers. I am running into issues with the developer. When a customer gets a promo for instance "$5 off for their birthday" they cannot use these codes in the 3rd party app. 

Is there a reason this doesn't work? 

[Summer2024]

Hi, @StevenCheech ! 

I may not be understanding correctly. Do the codes come from Square or from Per Diem? Can you give me a bit of a rundown what the checkout flow looks like/should look like? 

[Summer2024]

@StevenCheech - just following up here!