Solved: Square charging for canceled subscriptions

AmberFry · ‎11-04-2024

I tried the square text marketing and it was only suppose to be $10/month +each text fee. It sent out zero text but charged me $20. Twice the price. Since I canceled the marketing subscription in the beginning of October. So why did square charge me $20 again for November marketing when it's been canceled and shows it's canceled! And still hadn't sent any text messages out for marketing. And I can't even call customer service to find out.

TheRealChipA · ‎11-04-2024

Hey @AmberFry. You can call customer service using one of the contact methods here. If you were trying to reach them over the weekend, they have limited support, but you should reach a person today. Ultimately, they will have to look at your account and determine what is going on so that they can correct the issue.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎11-04-2024

Hey @AmberFry. You can call customer service using one of the contact methods here. If you were trying to reach them over the weekend, they have limited support, but you should reach a person today. Ultimately, they will have to look at your account and determine what is going on so that they can correct the issue.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!