Square Loyalty online sign up page

hi, I'm having an issue with the square loyalty online sign-up page. customers will enter their email and phone number, and it keeps saying " Please enter a valid phone number". i tested it myself and it indeed says the same I entered 1 and the area code then the number.  for e.g 12468316789. see attached, what can i do to fix this?

 

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Square Champion

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Hey @Akeisha.  The “1” is not necessary.  Just enter the 10-digit number and all should be good. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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Square Champion

Solution

Hey @Akeisha.  The “1” is not necessary.  Just enter the 10-digit number and all should be good. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Even if i just use 2468316789 it doesnt work.

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Square Champion

Hmmm.  Ok. I’m not seeing a system-wide outage and I can’t replicate the issue on my account.  So, it seems that something is wrong specifically in your account, which means that the only avenue left is to contact customer support so they can check that out and open a trouble ticket.  Good luck.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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