Sales Tax

[HappyAnchor]

Having issues with Sales Tax?  I have never changed any of my settings but all the sudden, Square is not taxing my sales.  I have rechecked everything and see nothing wrong.  Anyone else having this issue?

[VanKalkerFarms]

typically when people have issues with sales taxes it is because the tax is set to "include tax in item price."

[HappyAnchor]

This is not the case.   We checked and we have never used that option in 7 years. 

[MayaP]

Hello @HappyAnchor,

Thanks for reaching out and bringing this to our attention. I certainly want to look more into this. To confirm, you do have your sales tax setting enabled in the app right? Follow these steps below to confirm:

From the navigation bar at the bottom of your screen, tap More.

Tap Settings > Checkout > Taxes.

When did this start happening? 

[HappyAnchor]

Not for sure when,  be we noticed it on the last 2 orders in September. 

[MayaP]

Is this happening in-store or online? 

[HappyAnchor]

Online

[MayaP]

I think I see the issue here, but to be sure can you confirm an order number that we are not seeing the sales tax charged? 

[HappyAnchor]

Yes taxes are on,  in the app. 

[Tyedysg]

I'm having the same problem. Last month my square just stopped charging tax altogether. I did not change anything. Is there a software issue?