QR codes for Coupons

[Photog]

Anyone else's QR codes for their coupons not working?

[Sammie_C · Accepted solution]

Hi @Photog, I appreciate your post!

Are you still having issues with your QR codes? If so, could I get some additional details on what exactly is occurring?

Please let me know and I can take a deeper look for you.

[Sammie_C · Accepted solution]

Hi @Photog, I appreciate your post!

Are you still having issues with your QR codes? If so, could I get some additional details on what exactly is occurring?

Please let me know and I can take a deeper look for you.

[Photog]

Yes, I am still having them same issue. 

I was in communication via email with a square rep but I haven't heard from them in a month now. 

[Photog]

When the codes are scanned the only thing the comes up is a message that says "not enough data"

[B4U1]

I am having the same issue. Does anyone know a work around?

[Sammie_C]

Hi @B4U1, sorry to hear you are experiencing this too.

Could you please provide some additional details on what exactly is occurring? Are you seeing any error messages on your side?

[hawkshaven]

When I try to scan the QR code I get "no usable data" and it doesn't work.  

[Photog]

Same. None of them work since they migrated everything into one. 

[Sammie_C]

Sorry this has been happening for you all!

@hawkshaven, @Photog, and @B4U1, could you all specify if the QR coupons codes were being scanned from phones?

[hawkshaven]

Mine was being scanned from iPhone 14

[Sammie_C · Accepted solution]

Thank you for those details, @hawkshaven.

I checked with our Operations team on this and they said that the QR codes are designed to be scanned at point-of-sale terminals only. So unfortunately scanning from an iPhone would not be compatible at this time.

I hope this helps!

[Photog]

Well, that's another thing that's been taken away from the sellers making money for Square. I guess it's time to look for other options. 

[Sammie_C]

@Photog, I understand and am sorry to hear this.

To clarify, were you able to scan your QR codes with your iPhone before and this is now changed?

[Photog]

Yes. They always worked up until they moved to square marketing. 
I printed them on gift certificates. That allowed my customer to scan the code which would take them to my store while automatically applying the coupon code for them. 

[Sammie_C]

I understand, @Photog. 

Do you by chance have a QR code that you could post here and I can send it over as an example to our Operations team?

[Photog]

[Sammie_C]

Thank you for that, @Photog! 

What were you using prior to Square Marketing for coupons?

[Photog]

The coupons were part of Square Online. 

[Photog]

@Sammie_C are you a Square employee?

[Sammie_C]

Yes, I am, @Photog! I work on the Square Community moderation team.

I am looking into this a bit further for you. I will post back as soon as I hear back with more from our Operations team. Thank you for your patience with this!

[Photog]

Okay thank you!