Plastic Gifts Cards Cost Troubleshooting

[Donnellyb]

The title of this thread has been edited by a Square Moderator from the original: Plastic Gifts Cards

I have a call out to customer service, but I thought this might be quicker. When I go to place an order for gifts cards, the first page says if we order 75 or more they are only .50 cents each. But when it’s time to check out, 75 cards actually cost 1.24 each. Any ideas to get the lower price?

Thanks,

Brenda

[Candlestore · Accepted solution]

@Donnellyb ;

Since the price states Starts at a Low Price of .50 cents each we are unsure of any options you may have selected.  Graphics , extra characters etc.  The easiest way to find out is to look at what they are charging you for and how did you go to Ecards Site, directly or through your Square account.  Is shipping added on to the price?  The easiest way to find out would be contact Ecards : https://ecardsystems.com  by clicking the link and then talking to them.  Since I ordered my gift cards alot has changed.  If you are waiting on Square to answer you, they will just tell you to contact Ecards, since Ecards is the one charging the price of the Gift cards not Square.

[Sammie_C]

Hi @Donnellyb, thank you for your post.

As @Candlestore mentions, if you are having anything additional added to your gift cards this can affect the price. Are you having any additions or customizations added to the cards? 

Feel free to post a screenshot of the order page showing the incorrect prices (without any personal identifying information) and I can take a look for you.