New Square Paid Plans: Square Plus and Square Premium - Help me understand them!

[dokidoki]

Square just announced their new Paid Plans but there's a lot of vagueness that I couldn't get answered through Customer Service. 

Right now I pay for Square for Retail and Square Online separately! It doesn't make it clear if the new paid plans combine them. 

This support page says you can compare your current plan to a new plan and gives instructions on how to, but it doesn't work. The Compare Your Current Plan button doesn't exist. 
https://squareup.com/help/us/en/article/8569-switch-to-the-new-square-subscription-plans

It also seems like we are going to be forced to switch to one of these plans in the future? 

Anyone able to offer clarity on how to compare what we have now to the new plans? 

[tranguyen · Accepted solution]

Thank you everyone for sharing your feedback and questions around the new Square plans. I've surfaced this thread to our team and want to share some of the insights from them.

About the Compare Your Plan button: This is currently being rolled out to all sellers and should be available in your Dashboard by the end of this week. For the moment, the best way to understand how your current plan is compared to the new plan is to visit our website. You can also use our Fee Calculator to understand how your processing fees may change under each plan. I want to note that right now, it is not a requirement to switch to the new pricing plan, so please take all the time you need to make the right decision for your business.

About refunds: You should get a refund for the unused days on your cancelled subscriptions. If you pay with a bank account, it can take up to 7 business days for the refunds to reflect in your account. If there are any services where you have paid for close to the date when you switched, it is possible that the payment is pending but once it cleared, it will be refunded back to you. Some services, such as Text Message Marketing for example, is post-pay, so if you received a bill on Oct 1 for example, it's likely for the month previous. We are unable to check for account specific details on the Community so if you encounter any issue with refunds from your cancellation, the best thing is to contact our Support team directly. 

About features included in the plan: There have been a couple of questions around what features are included in each plan. This site has a handy comparison table — for example, under Reportings & analytics, you'll see that features such as sales insights, sales summary email, reconcilliation report, or AI-powered insights are available across all plans, but paid plans have more options for in-depth analytics such as Cost of Good Sold, inventory-sell through (which have typically been available only with Square for Retail Plus & Premium), and others.

I hope this help addressed some of the questions raised in this thread. If there's anything I can help to clarify, please let me know!

[tranguyen · Accepted solution]

@dokidoki @samanthor @Fetched-Up Thank you for flagging the issue with Square Online subscription. I'm going back to the team and asking them to look into this further. Once I have more information, I'll share here.

@Random1 From what I understand, the following reports are currently available with paid versions of Square for Retail:

• Cost of goods sold
• Project profit sold
• Vendor sales
• Inventory by category
• Inventory sell-through

All of these are included within Square Plus.

[samanthor]

Thanks for the clarification. Do I need to manually cancel my Online Plus Subscription in settings? It still shows as active.

[Michaide22]

When I tried to switch plans to the new Square Plus plan I received a message that my plan is ineligible to switch. In the meantime, my square online plan is about to renew at $348. I'd like to NOT renew if I can switch to the new Plus plan and have my online store be included. What is going on here? It's all incredibly confusing. 

[tranguyen]

That call out looks strange @Fetched-Up — I'm surfacing it with our team to look into it more. 

@samanthor thanks for letting me know that the Square Online Plus subscription is still showing as active for you. Let me confirm with our team to understand if you need to take any action here.

I appreciate everyone's patience as I'm getting more information, and I can appreciate there has been some back and forth. I've made sure to highlight your feedback with the team and will do my best to answer any question raised in this thread. 

[Michaide22]

Why am I getting this message when I try to switch to the new Plus plan? I'm currently using Online Plus and my subscription is about to renew for $348 in two days. I would prefer to switch to this monthly plan if everything from my current online plan + marketing is included. This is all so very confusing and complicated!

[Michaide22]

@tranguyen can you advise?

[tranguyen]

Apology I missed your reply @Michaide22! I haven't come across this before so I've escalated this to our internal engineering teams for additional information. I'm waiting to hear back from them at the moment, and will follow-up as soon as I get an update. 

[RoasterChica]

"You cannot switch to this plan yet" is NOT an unusual message; I've gotten it too and am currently at my wits end trying to get some support.  I'm currently on the Square Online Plus plan (not to be confused with the new Square Plus plan... nooo that's not confusing at all!), and I get ZERO marketing benefits whatsoever.  If I try to add on email marketing it wants to charge me $90 per month for the number of customers we'd be reaching, so I of course I want to get in on the new Square Plus plan for $49/mo with Marketing and Loyalty benefits.  However, because we have contracted custom rates due to our volume, I don't want the new plan to conflict with my already established rates.

I've been trying for THREE DAYS now to get an account manager to call me back.  Nobody at Square support seems to fully understand these new plans.  What a mess of complete and utter confusion that Square has created with this!   Can you PLEASE help us??