Marketing email - Can't choose from all my items

[OhHue]

I am setting up another marketing email, this is only my third, and I noticed that the drop down menu to add an item does not have all my items available to choose from!  

Do I never get to add  anything that starts after "R", or is there a fix to this?

[TheRealChipA]

@OhHue Let’s see if I can help you out here.  First, I need answers to a couple of questions:

1. I’m assuming you are sending a marketing campaign using the “Announce New Products & Services” template.  Is this true?
2. Can you start creating a campaign, click on the Products drop-down field, scroll all the way to the bottom and take a screen shot of what you are seeing there?  Unfortunately, my ice cream shop doesn’t have a really long list of items, so my entire list is shown in the drop-down.  I’d like to see a screen shot of the bottom of your list.

When I get your answers here, I’ll go from there!

[OhHue]

Yes, that's what I'm trying to do. I didn't notice it when I have sent them before.  The list is alphabetical and I offer 129 items right now.  Only 100 of them show in the drop down. I'm wondering if that is the cap, which isn't good news!

[TheRealChipA]

@OhHue I can’t imagine there is a cap.  Someone else would have squawked about that a long time ago!  This is either a bug, a problem with your specific account, or something both of us are missing.  That’s why I asked for a screen shot.  Please, start creating a campaign, click on the Products drop-down field, scroll all the way to the bottom and take a screen shot of what you are seeing there?  Unfortunately, my ice cream shop doesn’t have a really long list of items, so my entire list is shown in the drop-down.  I’d like to see a screen shot of the bottom of your list.

[OhHue]

[TheRealChipA]

Thank you @OhHue .  That definitely looks like a bug to me.  Either the bottom of that list needs a “More…” button, or the list needs to expand to include all items.  I will suggest that you, if you haven’t already done this, try clicking on the down arrow at the bottom right of that list.  Maybe that will force a load of the remainder of your library.  Even if it does, it’s still a bug.

@Ria I’ve noticed you active on the board today.  Could you help @OhHue file a bug report so that one of the engineers can get started investigating early next week?  Thanks!