Loyalty Status Page has incorrect branding

Hello, we are trying to rollout a Loyalty program for our company across several of our restaurants that we have in Square. We have several locations in Square, all with their unique individual location names. The top-level company name is Lafrance Hospitality. 

 

Our Loyalty Status Page is reflecting the business name and logo of one of our locations despite this location not having Loyalty enabled. Our customers immediately became confused as to why this Loyalty page would say one specific business name at the top, and then only say Lafrance Hospitality at the bottom. The whole page should reflect the company, not a random location that is not using Loyalty. 

 

How can we correct the branding on this status page so that we can properly roll out an experience for our customers that matches our brand and does not cause confusion right away?

 

Our Loyalty Status Page link: https://squareup.com/loyalty/HYFXS0N2AQJ2B (notice the bottom footer says Lafrance Hospitality but the header is one of our locations that does not have Loyalty enabled)

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Square Community Moderator

Hi @nsilvialafrance - Thanks for reaching out to us here on the Square Seller Community👋

 

I'm going to consult with the Square Loyalty team on this one to get the best answer for you. I'll reach back out to you here once I gather more info!

Violet
Community Moderator, Square
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Square Community Moderator

Hi there again, @nsilvialafrance - I received a reply from the Square Loyalty Team. They've asked that you get in touch with Support so they can escalate this issue to our engineers.

 

If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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